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If you have received a shipment from Timeless Skin Spa which includes damaged, faulty, or a product that didn't work out, you may return the item(s) for a replacement or credit within 30 days of the original shipment date. Return acceptance is at the sole discretion of Timeless Skin Spa.
If returning an item(s), you must include all parts, pieces, invoice and receipt in order to be eligible for an exchange or credit. Also, to ensure that your returns are received by Timeless Skin Spa, please make sure to add insurance to your parcels through your preferred mail delivery service. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Timeless Skin Spa or damaged during shipping. All other shipping fees are nonrefundable. 
If you wish to inquire about your return please call us at 408.395.7792. 
Shipping costs are non-refundable. 

Ship returned items to: 
Timeless Skin Spa
Attn: Returns
413 B Monterey Ave.
Los Gatos, CA 95030



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